Frequently Asked Questions
How can I place an order?
Select your desired product and proceed to checkout by following the
on-screen instructions.
What payment methods are accepted?
We accept secure payments through STS ERP Payments, with the following
options available:
- Celtiis Money — Mobile Money payments in FCFA (XOF)
- Moov Money — Mobile Money payments in FCFA (XOF)
- Eversend — International USD payment
- USDT (Tether) — BEP20 (BNB Smart Chain) only
- USDC (USD Coin) — BEP20 (BNB Smart Chain) only
Local Mobile Money payments are automatically converted from USD to XOF
where applicable.
What currency are prices shown in?
All product prices and order totals are displayed in
USD (United States Dollar). For local Mobile Money
payments through Celtiis Money or Moov Money, the amount is automatically
converted from USD to FCFA (XOF).
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement.
Please contact us at
contact@shammatechstore.store.
What if I receive a damaged product?
If your item arrives damaged or defective, please contact our support team
immediately for assistance, replacement, or refund.
How long does shipping take?
Africa: 7–15 business days
Worldwide: 10–20 business days
Orders & Tracking
How can I track my order?
You can track your order anytime using your order number and email address.
Where can I find my order number?
Your order number is provided after you place your order and is also
included in your order confirmation details.
Do I receive a tracking number immediately after placing my order?
Not necessarily. Your order number is available after the order is placed.
The tracking number becomes available once your order has been shipped and
tracking information has been provided by the carrier.
When does tracking information become available?
Tracking information becomes available after your order has been shipped
and the carrier has provided the tracking information.
What if my tracking information hasn’t updated?
Tracking information may take some time to update after shipment.
If your tracking information has not changed for an extended period,
please contact our support team for assistance.
Do you provide tracking information?
Yes. Orders include tracking information once they have been shipped and
the carrier has provided the tracking details.