At Shamma Tech Store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Period
Customers may request a return or refund within 30 days of receiving the product.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging
- The item must not be damaged due to misuse
- Proof of purchase (order confirmation) is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged after delivery
- Items without original packaging
- Clearance or final sale items (if applicable)
Return Process
To initiate a return:
- Contact our support team at 📧 support@shammatechstore.store
- Provide your order number and reason for return
- Wait for return instructions before sending the item
⚠️ Returns sent without prior approval may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the item is defective or incorrect, we will cover the return cost
Refunds
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- Then contact us if needed
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us first.
Order Cancellation
Orders can only be canceled within 24 hours of purchase.
After this period, the order may already be processed and shipped.
Customer Commitment
We are committed to providing a fair and transparent return process to ensure customer satisfaction.
Contact Us
For any questions regarding returns or refunds: 📧 contact@shammatechstore.store